Availability and written quotation
Submitting an enquiry does not reserve accommodation or activity slots. Confirm availability, the final total, applicable taxes and exactly what is included for your dates.
Payment and confirmation
Use the payment instructions supplied for your selected booking. Keep your payment reference and obtain written confirmation. Advance and balance amounts vary by booking and should be agreed before payment.
Changes and cancellations
Request the cancellation, refund, no-show and date-change terms for your specific property or activity before paying. The applicable provider’s written terms determine any charges or refund eligibility.
Activity conditions
River conditions, weather, operating permissions and operator rules can affect activities. Confirm eligibility and follow on-site instructions. Ask what alternatives or remedies apply if an activity cannot operate.
Your booking details
Check guest names, travel dates, room sharing, meals and any transport arrangements in the confirmation. Inform the team promptly if anything needs correction.